Protecting privacy is very important to Country-Wide Insurance Company and its affiliates and subsidiaries. We want you to understand what information we gather, how we use this information, and how we protect that information.
You may submit personal information through such methods as completing a form on our website or sending us an email. This information may personally identify an individual and may include, but is not limited to:
- Phone number;
- Email address;
- Social Security number;
- Driver's license number;
- Date of birth; and
- Transactions and experiences with us and others, such as payment history, claims, coverage, and vehicle changes.
This is in addition to any other way that we collect personal information directly from you, including third-parties such as the New York State Department of Motor Vehicles. We collect information in accordance with the law, and only as-needed to provide the best rates and service we can.
Consent for the collection, use and/or disclosure of personal information may be obtained orally or in writing, and may be expressly given or implied. In determining how we obtain your consent, we will take into account the sensitivity or the personal information that we are collecting, using and/or disclosing.
We use your information to provide you with the best service and price that we can. We may, on occasion, disclose information to persons or organizations as necessary and permissible by law. For example, we must exchange information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make. While we pride ourselves on our in-house service, we sometimes must utilize third-parties to fulfill these functions, such as certain attorneys to avoid conflicts of interests, or businesses that will repair your vehicle.
We may also obtain or provide your information for other business purposes as well, including with another insurance company if you are involved in an accident with their insured; with our reinsurers; with insurance-support organizations that detect and prevent fraud; with medical professionals or institutions in order to verify coverage or conduct operations or services audits; with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities; for anonymous statistical and actuarial research; and if ordered by a subpoena, search warrant or other court order. Further, while WE NEVER SELL PERSONAL INFORMATION for commercial or marketing purposes, we may use it to provide direct marketing activities to you.
Safeguarding your security is very important to us. We will NEVER sell your personal information to third-parties for commercial or marketing purposes. We require third-parties who perform services for us to safeguard any customer information and to only use it in connection with performing those services. Our sales and service representatives also do not have access to the details of your credit information or full access to sensitive personal information, and all stored personal information is encrypted including before and after it is backed-up. Sensitive searches, which have no impact on your credit score, are logged and audited in accordance with the law.
Finally, we will never ask you for personal information by email. While our website is SSL Encrypted, please remember that email is usually not. You should never send sensitive or personal information like a Social Security Number in an email.